Cotswold Coach House, Hale Lane, Painswick, GL6 6QF.
Holiday Let Agreement
1.1 The terms and conditions from the basis of the agreement between you and The Landlords for the holiday rental of The Property named Cotswold Coach House (“The Property”).
1.2 By arrangement a stay with The Property you agree that you are over eighteen years of age and that you accept full responsibility for all payments due, and for the consequences of any actions of all persons who will use The Property during your holiday. You will have deemed to have read all the Booking Conditions and agreed to be bound by them.
2.1 The Landlords will confirm the booking on receipt of the Holding Fee of £250.
2.2 Once The Landlords have confirmed the booking with you and have received the Holding Fee then an agreement exists between us on these terms and conditions.
2.3 The Landlords will accept a provisional booking and will reserve The Property for your holiday provided that we receive the Holding Fee within three days of your enquiry.
2.4 If the holiday is due to start within six weeks of the date of the booking the total Holiday Rental Fee is payable at the time of the booking.
2.5 No subsequent changes may be made to any part of the booking without The Landlords’ express written approval.
Final Payment and Deposit
3.1 The balance of the Holiday Rental Fee less the Holding Fee is required three weeks before the start of the holiday unless otherwise agreed. The Landlords may send you a reminder upon request at the time of the booking. If the balance is not received on time, The Landlords reserve the right to cancel your booking and retain the Holding Fee.
3.2 The Holding Fee is in place to ensure that you, the customer, maintains the booking.
3.3 For payments to overseas bank accounts or via PayPal, the cost of returning your deposit payment will be met by you, the customer, and deduced from the payment made by The Landlords.
3.4 The Landlord’s prices are fully inclusive and are not subject to VAT.
4.1 You may cancel your booking at any time provided you do so in writing to The Landlords if the cancellation is made within three weeks of the beginning of your stay; we will deduct £250 from your full Holiday Fee and return the remaining fee.
4.2 The Landlords will seek to re-let The Property for all or part of the booking period and, if successful, will refund the £150 of the £250 holding fee.
4.3 The Landlords do not operate any scheme of cancellation or travel insurance and you should obtain your own insurance cover for the holiday.
4.4 The Landlords reserve the right to cancel the booking any time in the event of circumstance beyond the reasonable control of The Landlords or if in the reasonable opinion if The Landlords it is necessary to offer a suitable alternative holiday. If no such alternative holiday is agreed between us then The Landlords will refund in full all money received by you for the booking. The Landlords will not otherwise be liable for any loss incurred by you as a result of the cancellation.
Change of Booking
5.1 The Landlords will endeavour to assist you in transfer of a booking to an alternative date at your request and an administration charge of £30 will be made in such a case in addition to any increased rent due on the alternative dates.
5.2 Changes cannot be accepted within three weeks of the start date of the holiday. If a change results in a reduction in the length of the holiday it will be regarded as a cancellation.
Occupation of The Property
6.1 You must not use The Property for any purpose other than that of a holiday. This does not entitle you to use it as a venue for a party or social gathering; nobody other than your group is entitled to use The Property or its facilities.
6.2 The number of people staying in The Property must not exceed the number agreed on the cover sheet of this agreement without prior agreement. Use of tents or sleeping in motor vehicles is not permitted.
6.3 You must not sublet The Property.
6.4 You must not use The Property for any activity or in such a way as to cause nuisance or annoyance to The Landlords, its visitors, or its neighbours.
6.5 You and your guests must comply with any reasonable regulations relating to The Property, which will be communicated to you or displayed at The Property.
7.1 You agree to treat The Property and its contents with care and respect. You agree not to alter The Property in any way and will keep The Property and its contents in the same condition and repair as on your arrival at The Property. You agree to pay to The Landlords, upon written request, any costs uncured in making good any loss or damage to The Property caused by your actions or omission or that of any guest or animal accompanying you.
7.2 No pet is permitted at The Property unless expressly agreed in writing by the Landlords. If so, it must be treated with topical flea repellent, you must keep your pet downstairs at all times and off the furniture. You must keep your pet under control at all times and never leave it alone in The Property. You agree to clear up after it carefully on the premises. A charge of £30 per pet is required (guide dogs or hearing dogs are free).
7.3 You have the right to an uninterrupted stay at The Property but you must allow anyone authorised by The Landlords to enter The Property during the holiday for cleaning, gardening, maintenance checks or repairs. The Landlords will endeavour to give you reasonable notice of such a visit except in an emergency when immediate access must be allowed.
7.4 You must ensure that The Property is left in a clean and tidy condition at the end of your stay as is reasonable. We request that dishes etc. are put into the dishwasher and that all waste is correctly put in designated bins according to the specific instructions. A cleaning charge is included in the rental, but the Landlords may make an additional charge for any exceptional cleaning if this is considered necessary.
7.5 If you damage any part of The Property, you must inform The Landlords by the end of your holiday either by email, text or a phone call.
7.6 Sky TV is included in the rental, but you are not authorised to order additional channels or premium programmes.
7.7 Normal use of electricity, central heating and hot water is included in the price.
7.8 Normal use of broadband internet is included in the price; an average daily allowance of 5GB is included.
7.9 A provision of firewood is included in the price. If you require more, you may buy your own seasoned logs but you will not burn scavenged wood in the open fire as this can cause damage.
7.10 Clean bed linen and towels will be provided and are included in the price. If you stay for more than seven days, these can be changed and The Property cleaned on the Friday unless otherwise agreed.
The Landlords Right to Refuse/ Terminate
8.1 The Landlords reserve the right to refuse any booking.
8.2 The Landlords reserve the right to terminate this Agreement and ask you and your guests to leave immediately if this is deemed necessary by The Landlords as a result of your behaviour or that of your guests or any other material breach by you of the Terms of this Agreement.
Arrival and Departure
9.1 The holiday rental period begins at 4.00pm on the first day of the booking period and ends at 10.00am on the day of departure, unless otherwise agreed in writing (we are happy to amend these times if no other guests are departing or arriving that day). If your stay extends beyond this period without approval you may be subject to a charge for additional rent.
Description and facilities
10.1 The Landlords endeavour to inform you at the time of the booking of any major changes to the website description of The Property or if any events which may be taking place at its site near The Property during your holiday. The Landlords does not accept any Liability for any works or activity of any sort occurring on its premises adjoining or neighbouring The Property.
11.1 This Agreement is for the purposes of a holiday rental only and does not create the relationship of Landlord and Tenant between you and The Landlords. You will not be entitled to tenancy or to any other form of statutory security of tenure as a result of this Agreement.
12.1 If you have any cause for complaint during your holiday at The Property please notify The Landlords who will make all reasonable efforts to assist and resolve the issue. The Landlords will not normally make any refund or recompense in respect of a complaint made after departure if the complaint was not made known to us during the holiday rental period.
Lost Property and Public Liability
13.1 The Landlords shall not be responsible for loss or damage to any of your belongings or for death or any injuries sustained by you or any of your guests. Guests, especially with children, should take particular care not to injure themselves. Whilst The Landlords have Public Liability insurance for the house and the main garden, there is no cover for accidents.
14.1 All personal data provided to The Landlords will be held and processed in accordance with the requirements of the 1998 Data Protection Act. We will keep your personal data safe and secure. We will not share it with other organisations without your knowledge and consent, unless required by law to do so.
Thank you and enjoy your stay!